Shipping policy

Orders are processed Monday - Friday (excluding public holidays) from 8am - 6pm AEST. Orders received on weekends and holidays will be processed the next business day.

Estimated shipping times are between 2-5 business days for regular post and 1-3 business days for express, however during busy periods shipping can take longer. Please visit the Australia Post website for service delays.

Please note that custom orders may take longer, between 3-4 business days.

TRACKING

Shipping confirmation emails are sent upon dispatch with AusPost tracking details.

CANCELLATION

Unfortunately due to the automation of our systems, we are unable to cancel online orders. If it’s already gone don’t worry, you can return the unopened product immediately after you have received it and we will process the refund when we receive it, on the same payment method used to purchase it.

Please note that shipping fees are non-refundable and you will be responsible for return postage. You might receive multiple packages for big orders so when your first package arrives and not everything is in there, hold off because another package is not too far away.

Orders after Friday 2:30pm EST or on Saturday & Sunday, please keep in mind that we can’t process your order until the following Monday.